Refund Policy

Effective date: February 05, 2026

1. NATURE OF THE PRODUCTS

1.1.

The Service operates exclusively on a prepaid credits model, under which Users may purchase digital credits (“Tokens”) in advance and subsequently redeem such Tokens solely for access to and use of the features and functionalities of the Service, in accordance with these Terms. The purchase of Tokens constitutes the purchase of a limited right to access a digital service and does not involve the sale or provision of any physical goods.

1.2.

Tokens are not a subscription, do not grant any recurring or automatic access rights, and do not entitle the User to any minimum level of usage, availability, or output. Each use of the Service requires the consumption of Tokens based on the applicable Token requirements displayed at the time of use.

1.3.

Tokens do not constitute electronic money, stored value, a payment instrument, a financial product, or a security, and have no monetary value outside the Service. Tokens are issued solely for the purpose of enabling access to the Service and may not be exchanged, redeemed for cash, transferred, assigned, resold, or otherwise disposed of outside the Service.

1.4.

Tokens are non-transferable and are linked exclusively to the User account under which they are purchased. Any attempt to transfer, share, resell, or otherwise use Tokens outside the permitted scope of the Service shall constitute a breach of these Terms and may result in suspension or termination of the User’s account.

1.5.

Each Token is subject to a fixed validity period of six (6) months commencing on the date of purchase. Tokens that are not used within the applicable validity period shall automatically expire upon the lapse of such period and shall no longer be available for use.

1.6.

The expiration of Tokens upon the lapse of the six (6) month validity period does not constitute a cancellation, termination, or failure of service delivery and does not give rise to any right to a refund, compensation, or credit, except where otherwise required by mandatory applicable law.

1.7.

The Company reserves the right to determine and adjust, on a prospective basis, the Token consumption rates applicable to specific features or functionalities of the Service, provided that such adjustments shall not retroactively affect Tokens already consumed prior to the effective date of the change.

1.8.

The purchase and use of Tokens is voluntary, and Users are solely responsible for monitoring their Token balance, validity period, and usage. The Company does not guarantee that any specific quantity of Tokens will achieve any particular outcome, result, or level of output.

2. RIGHT OF WITHDRAWAL AND REFUND PERIOD

2.1.

In accordance with applicable consumer protection laws and the rules of relevant card schemes, Users are entitled to request a refund for the purchase of unused Tokens within a period of thirty (30) calendar days from the date on which the purchase transaction was completed, provided that no portion of the purchased Tokens has been used to access, initiate, or consume any part of the Service.

2.2.

For the purposes of these Terms, Tokens shall be deemed “unused” only where the User has not redeemed, consumed, or otherwise applied any Tokens from the relevant purchase toward the provision of the digital service. Where Tokens are redeemed in whole or in part, the corresponding digital service shall be deemed supplied in respect of the used Tokens.

2.3.

Where any Tokens from a purchase have been partially or fully used, the right of withdrawal and refund shall be excluded in respect of the used Tokens to the maximum extent permitted by applicable law, as the digital service has commenced and been delivered upon Token consumption.

2.4.

Any refund under this Section shall apply only to the portion of Tokens that remains unused at the time the refund request is submitted and approved. Used Tokens shall not be refundable except in the limited circumstances expressly set out in Section 3 of this Refund Policy.

2.5.

The Company reserves the right to require reasonable verification, including technical usage records, to confirm that Tokens for which a refund is requested have not been used, consumed, or otherwise redeemed prior to the submission of the refund request.

2.6.

Refund requests submitted after the expiry of the thirty (30) day refund period shall not be accepted, even if the Tokens remain unused, except where otherwise required by mandatory applicable law.

2.7.

The exercise of the right of withdrawal under this Section shall not affect the validity of any other provisions of these Terms and shall not give rise to any right to compensation, damages, or reimbursement beyond the refund of the applicable unused Tokens.

3. REFUNDS FOR USED TOKENS – TECHNICAL FAILURES ONLY

3.1.

Refunds in respect of used Tokens are granted solely and exclusively in cases of objectively verifiable technical failures directly attributable to the Service, where such failures have materially prevented the proper delivery of the digital service for which the Tokens were redeemed.

3.2.

For the purposes of these Terms, a “technical failure” means a demonstrable malfunction of the Company’s systems, infrastructure, or core Service functionality, including platform outages, processing errors, or system-level failures that occur after Token consumption and that render the Service unusable or non-operational for the intended transaction.

3.3.

A technical failure does not include, without limitation, user error, incorrect input, misunderstanding of Service functionality, dissatisfaction with results, expected or subjective quality assessments, third-party website changes or restrictions, network connectivity issues, force majeure events, or failures attributable to third-party tools or services outside the Company’s reasonable control.

3.4.

Refunds shall not be granted where the Service operated in accordance with its technical specifications and intended functionality, even if the output generated does not meet the User’s expectations or intended purpose, provided that the underlying Service was available and functioned as described at the time of Token consumption.

3.5.

Any refund approved under this Section shall be strictly limited to the specific Tokens affected by the verified technical failure and shall not extend to Tokens used successfully or to Tokens consumed in separate or unrelated transactions.

3.6.

The Company reserves the right to require reasonable evidence of the alleged technical failure, including system logs, timestamps, error identifiers, or other technical information available to the Company, in order to assess the validity of a refund request submitted under this Section.

3.7.

Where a refund for used Tokens is approved due to a verified technical failure, the Company may, at its sole discretion and subject to applicable law, issue such refund either by re-crediting the affected Tokens to the User’s account or by providing a monetary refund corresponding solely to the value of the affected Tokens.

3.8.

Refunds under this Section shall not give rise to any additional rights, compensation, damages, or remedies beyond the refund or re-credit of the affected Tokens, and shall not affect the validity or enforceability of any other provisions of these Terms.

4. NON-REFUNDABLE CIRCUMSTANCES

4.1.

Except as expressly provided in Sections 2 and 3 of this Refund Policy, no refunds shall be issued in respect of Tokens under any circumstances, to the maximum extent permitted by applicable law. The purchase and use of Tokens is deemed final once the conditions for refund eligibility are no longer met.

4.2.

Refunds shall not be granted for Tokens that have expired as a result of the lapse of the applicable six (6) month validity period, regardless of whether such Tokens remained unused at the time of expiration, as the expiry constitutes the natural end of the Token’s lifecycle and not a failure to provide the Service.

4.3.

Refunds shall not be granted for Tokens that have been partially or fully used, redeemed, or consumed, except in the limited and specific circumstances of verified technical failures expressly set out in Section 3 of this Refund Policy.

4.4.

Refunds shall not be granted in cases where the User’s dissatisfaction relates to subjective factors, including but not limited to expectations regarding outputs, performance, speed, accuracy, relevance, completeness, or suitability of results generated through the Service, provided that the Service operated in accordance with its technical specifications.

4.5.

Refunds shall not be granted for issues arising from user error, misuse of the Service, failure to follow instructions or documentation, incorrect configuration, unsupported use cases, or attempts to use the Service in a manner inconsistent with the Terms.

4.6.

Refunds shall not be granted for issues caused by third-party factors outside the Company’s reasonable control, including changes to third-party websites, content availability, access restrictions, robots.txt rules, rate limits, network issues, third-party service outages, or legal restrictions imposed by third parties.

4.7.

Refunds shall not be granted in respect of changes made by the Company on a prospective basis, including changes to pricing, Token conversion rates, Service features, functionality, or technical architecture, provided that such changes do not retroactively affect Tokens already consumed.

4.8.

Refunds shall not be granted for indirect losses, loss of opportunity, loss of profits, business interruption, or any consequential or incidental damages, even where such losses are alleged to arise in connection with the purchase or use of Tokens.

5. REFUND METHOD

5.1.

Any refund approved in accordance with this Refund Policy shall be issued using the original payment method used by the User to purchase the relevant Tokens, unless otherwise required by applicable law or unless an alternative method is expressly agreed by the Company in writing.

5.2.

Where the original payment method is no longer available, has expired, or cannot be used for technical or regulatory reasons, the Company may, at its discretion and subject to applicable law, issue the refund via an alternative method that provides equivalent value to the User.

5.3.

Refunds shall be processed only after the Company has completed its review and verification of the refund request, including confirmation of Token usage status and, where applicable, verification of any alleged technical failure.

5.4.

The timing of receipt of any monetary refund depends on the processing timelines of the relevant payment provider, card issuer, or financial institution and is outside the Company’s direct control. The Company shall not be responsible for delays caused by such third parties.

5.5.

Where a refund is approved in the form of a Token re-credit rather than a monetary refund, the re-credited Tokens shall be subject to the same conditions, restrictions, and validity period as originally applicable, unless otherwise required by mandatory law.

5.6.

Refunds shall be limited strictly to the amount corresponding to the eligible unused or affected Tokens and shall not include any additional fees, charges, exchange differences, or other costs incurred by the User in connection with the original transaction.

5.7.

The issuance of a refund under this Section constitutes full and final settlement of the Company’s refund obligations in respect of the relevant Tokens and shall not give rise to any further rights, claims, or remedies against the Company in connection with the same transaction.

6. CHARGEBACKS AND DISPUTES

6.1.

Users are encouraged to contact the Company prior to initiating any chargeback, payment reversal, or payment dispute in order to allow the Company a reasonable opportunity to review and resolve any refund-related issues in accordance with this Refund Policy and applicable law.

6.2.

Where a chargeback, payment reversal, or dispute is initiated in respect of Tokens that have been used, expired, or are otherwise non-refundable under these Terms, the Company reserves the right to formally contest such chargeback and to provide the relevant payment service provider, card issuer, or card scheme with evidence demonstrating delivery of the digital service, Token usage records, system logs, and other relevant information.

6.3.

The initiation of a chargeback or dispute does not suspend or override the application of this Refund Policy, nor does it create any independent right to a refund where such right does not otherwise exist under these Terms or applicable law.

6.4.

Where a chargeback or dispute is initiated in bad faith, including in circumstances where the User has already consumed Tokens, received the digital service, or failed to comply with this Refund Policy, the Company reserves the right to take appropriate measures to protect its interests, including suspension or termination of the User’s account.

6.5.

The Company may, where permitted by applicable law and card scheme rules, recover from the User any costs, fees, or penalties incurred as a direct result of an unjustified chargeback or payment dispute initiated in breach of these Terms.

6.6.

Nothing in this Section shall limit or exclude any mandatory rights that Users may have under applicable consumer protection laws, including the right to initiate a chargeback where required by law; however, the existence of such rights does not relieve the User of the obligation to comply with this Refund Policy.

6.7.

The resolution of a chargeback or dispute by a payment service provider or card issuer shall be final for payment processing purposes and shall not give rise to any additional contractual rights or remedies beyond those expressly provided for under these Terms or applicable law.

7. CONTACT AND REFUND REQUESTS

7.1.

All refund requests, refund-related enquiries, and communications relating to the application of this Refund Policy must be submitted exclusively in writing to the Company at info@scrapeintel.com. Requests submitted through other channels, including but not limited to social media, messaging platforms, or informal communications, shall not be considered valid for the purposes of this Refund Policy.

7.2.

Each refund request must include sufficient information to enable the Company to identify the relevant transaction and assess eligibility for a refund, including, where applicable, the User’s account identifier, transaction reference, date of purchase, the number of Tokens purchased, and a clear description of the basis on which the refund is requested.

7.3.

Where a refund request relates to an alleged technical failure, the User must provide all reasonably available information supporting the claim, including timestamps, error messages, screenshots, or other relevant details, to allow the Company to verify whether a technical failure attributable to the Service occurred.

7.4.

The Company shall review refund requests within a reasonable timeframe and may request additional information where necessary to complete its assessment. Failure to provide requested information may result in the refund request being rejected or delayed.

7.5.

The Company’s decision on a refund request shall be communicated to the User in writing. Approval or rejection of a refund request shall be based solely on the criteria set out in this Refund Policy and applicable law and shall not create any precedent or obligation in respect of future requests.

7.6.

Submission of a refund request does not guarantee approval of a refund and does not suspend the operation of the Service, the expiry of Tokens, or the User’s obligations under the Terms, unless otherwise required by mandatory applicable law.

7.7.

Nothing in this Section limits or excludes any mandatory consumer rights that cannot be waived under applicable law; however, all refund requests shall be processed in accordance with the procedures set out in this Section to the extent permitted by law.

8. MANDATORY CONSUMER RIGHTS

8.1.

Nothing in this Refund Policy or elsewhere in these Terms is intended to exclude, restrict, or limit any mandatory consumer rights that may apply to Users under applicable law, including rights that cannot be waived or derogated from by agreement, in particular under UK consumer protection legislation.

8.2.

Where mandatory consumer protection laws grant the User rights that differ from or go beyond the rights expressly set out in this Refund Policy, such mandatory rights shall prevail only to the extent required by law, and the remaining provisions of this Refund Policy shall continue to apply in full force and effect.

8.3.

The existence of mandatory consumer rights does not entitle the User to a refund in circumstances where applicable law permits the exclusion or limitation of such rights, including, without limitation, where digital content or digital services have been supplied and consumed in accordance with the contract and applicable legal requirements.

8.4.

Nothing in this Section shall be interpreted as granting any additional contractual refund rights beyond those expressly set out in this Refund Policy, nor as an admission that refunds are available in circumstances not otherwise required by applicable law.

8.5.

This Refund Policy shall be interpreted and applied in a manner consistent with applicable consumer protection laws, while preserving, to the maximum extent permitted by law, the validity, enforceability, and intended allocation of risk set out in these Terms.