Privacy Policy

Effective date: February 05, 2026

1. INTRODUCTION

This Privacy Policy explains how Infocentrica Limited (“Company”, “we”, “us”, “our”) collects, uses, stores, and otherwise processes personal data in connection with your access to and use of the ScrapeIntel platform, website, APIs, and related services (the “Service”).

The Company is committed to ensuring that personal data is processed in a lawful, fair, and transparent manner and in accordance with applicable data protection laws, including the UK General Data Protection Regulation and, where applicable, the EU General Data Protection Regulation (“GDPR”). The Company processes personal data in line with the core principles of data protection, including purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability.

This Privacy Policy applies to all personal data processed by the Company in connection with the Service where the Company acts as a data controller, including personal data relating to users, account holders, and individuals interacting with the Service. It sets out the categories of data collected, the purposes and legal bases for processing, and the rights available to individuals under applicable law.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, the Company will obtain your consent before processing personal data, and such consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

This Privacy Policy does not apply to any personal data processed by you through your use of the Service in relation to third-party content or data sources. In such cases, you act as an independent data controller, or, where applicable, as a data processor acting on documented instructions, and you are solely responsible for ensuring that such processing complies with applicable data protection laws, including GDPR. The Company does not determine the purposes or means of such processing and does not assume responsibility for your compliance with any data protection obligations arising from your use of the Service.

Where the Company processes personal data on behalf of users strictly for the purpose of providing and operating the Service, such processing is limited to what is necessary for the performance of the Service and is carried out in accordance with applicable data protection requirements. The Company does not use third-party content processed through the Service for its own independent purposes and does not exercise control over the substance of such data beyond what is technically required to deliver the Service.

This Privacy Policy should be read together with the Terms of Use, which set out additional obligations relating to data protection and privacy in the context of your use of the Service.

2. INFORMATION WE COLLECT

The Company collects and processes personal data that is necessary for the provision, operation, and improvement of the Service. This includes personal data that you provide directly, data collected automatically through your use of the Service, and, in limited cases, data obtained from third parties, where such collection is lawful and necessary.

When you register for or use the Service, the Company may collect personal data that you provide directly, including your name, email address, account credentials, billing information, and any other information you choose to provide through your account or communications with the Company. This may also include information provided when you contact support, submit enquiries, or otherwise interact with the Company.

The Company also automatically collects certain technical and usage data when you access or use the Service. This may include your IP address, device type, browser type, operating system, unique device identifiers, times, and information about how you interact with the Service, including features used, requests made, and system responses. Such data is collected to ensure the proper functioning, security, and performance of the Service, as well as to detect and prevent fraud or misuse.

In connection with payments, certain financial and transaction-related data may be processed, including payment method details and transaction records. Such data may be processed directly by third-party payment providers, and the Company does not store full payment card details where this is handled by those providers.

When you communicate with the Company, whether by email or through other channels, the Company may process the contents of such communications, including any personal data contained therein, for the purpose of responding to your requests, providing support, and maintaining appropriate records.

The Company does not intentionally collect special categories of personal data, such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. You should not provide such data through the Service unless it is strictly necessary and you have a valid legal basis to do so.

The Company does not intentionally collect personal data from children, and the Service is not directed to individuals under the age of eighteen (18). If the Company becomes aware that it has inadvertently collected personal data relating to a minor, it will take appropriate steps to delete such data.

To the extent that the Service processes data submitted by you during its operation, such data is processed solely on your instructions and for the purpose of delivering the requested functionality. The Company does not independently determine the content, meaning, or purpose of such data and does not use it for its own independent purposes, except as necessary to operate, secure, and maintain the Service in accordance with these Terms and applicable law.

3. HOW WE USE YOUR INFORMATION

The Company processes personal data solely for specified, explicit, and legitimate purposes in accordance with applicable data protection laws, including the UK General Data Protection Regulation and, where applicable, the EU General Data Protection Regulation. Personal data is not processed in a manner that is incompatible with those purposes.

Personal data is used to provide, operate, and maintain the Service, including the creation and management of user accounts, authentication, the execution of user requests, and the delivery of Outputs. Processing is also necessary to manage billing, payments, and account administration, and to ensure the proper functioning and availability of the Service.

The Company processes personal data to ensure the security and integrity of the Service, including monitoring usage, detecting and preventing fraud, abuse, or unauthorized access, and enforcing the Terms of Use. Such processing is carried out where necessary to protect the legitimate interests of the Company and its users.

Personal data may be used to communicate with you in relation to the Service, including responding to enquiries, providing customer support, sending service-related notices, and informing you of important updates, changes, or security issues. Where permitted by applicable law, the Company may also send administrative or operational communications necessary for the provision of the Service.

The Company may process personal data to comply with legal and regulatory obligations, including obligations relating to financial reporting, data protection, and cooperation with competent authorities. This includes responding to lawful requests, court orders, or regulatory requirements.

Where applicable, personal data may be used for internal analytical and statistical purposes to improve the performance, functionality, and user experience of the Service. Such processing is carried out proportionately and, where possible, based on aggregated or anonymized data.

The Company does not use personal data processed through the Service for profiling, automated decision-making producing legal or similarly significant effects, or for independent commercial exploitation of third-party content submitted by users. Any processing carried out is limited to what is necessary for the provision and improvement of the Service and is performed in accordance with applicable law.

Where processing is based on your consent, you have the right to withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.

4. LEGAL BASIS FOR PROCESSING

The Company processes personal data only where it has a valid legal basis to do so under applicable data protection laws, including the UK General Data Protection Regulation and, where applicable, the EU General Data Protection Regulation. The applicable legal basis depends on the nature of the data and the purposes for which it is processed.

Processing is carried out where necessary for the performance of a contract with you or in order to take steps at your request before entering a contract. This includes processing required to create and manage your account, provide access to the Service, execute your requests, and deliver the functionality of the Service.

The Company may also process personal data where necessary to comply with legal obligations to which it is subject. This includes obligations arising under applicable laws and regulations, as well as requirements imposed by competent authorities, courts, or regulators.

Where appropriate, personal data is processed based on the Company’s legitimate interests, including ensuring the security and integrity of the Service, preventing fraud and abuse, maintaining and improving the performance and functionality of the Service, and enforcing the Terms of Use. Such processing is carried out only where those interests are not overridden by your fundamental rights and freedoms.

In certain circumstances, the Company may rely on your consent as the legal basis for processing personal data. Where consent is required, it will be obtained clearly and transparently, and you have the right to withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.

Where personal data is processed in connection with the use of third-party services or integrations, such processing may also be subject to the legal bases and requirements applicable to those services. The Company does not assume responsibility for the legal basis relied upon by third parties.

The Company ensures that all processing activities are carried out in accordance with the principles of lawfulness, fairness, and transparency, and maintains appropriate records to demonstrate compliance with applicable data protection laws.

5. SHARING OF INFORMATION

The Company does not sell personal data and does not disclose personal data to third parties except where such disclosure is necessary for the provision, operation, and improvement of the Service, or where it is required or permitted by applicable law.

Personal data may be shared with trusted third-party service providers who support the operation of the Service, including providers of hosting, infrastructure, payment processing, analytics, security, and customer support services. Such providers process personal data on behalf of the Company under appropriate contractual arrangements and are required to implement adequate safeguards and to process personal data only in accordance with the Company’s instructions and applicable data protection laws.

Personal data may also be disclosed where necessary to comply with legal obligations, including obligations arising under applicable laws, regulations, court orders, or lawful requests from public authorities. This includes situations where disclosure is necessary to protect the rights, property, or safety of the Company, its users, or third parties, or to detect, prevent, or address fraud, security issues, or unlawful activity.

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be disclosed to prospective or actual transaction counterparties, provided that such parties are subject to appropriate confidentiality obligations and that the processing of personal data continues to be carried out in accordance with applicable data protection laws.

Where personal data is shared with third parties, the Company take reasonable steps to ensure that such disclosures are limited to what is necessary for the relevant purpose and that appropriate technical and organisational measures are in place to protect the data.

The Company does not control and is not responsible for the data processing practices of third parties acting independently as data controllers. Where personal data is shared with such third parties, their processing of personal data will be governed by their own privacy policies and applicable legal obligations.

6. INTERNATIONAL TRANSFERS

Personal data processed by the Company may be transferred to and stored in countries outside the United Kingdom and the European Economic Area where this is necessary for the provision and operation of the Service, including where the Company engages service providers or infrastructure located in other jurisdictions.

Where such transfers take place, the Company ensures that appropriate safeguards are implemented in accordance with applicable data protection laws, including the UK General Data Protection Regulation and, where applicable, the EU General Data Protection Regulation. These safeguards are designed to ensure that personal data remains protected to a standard equivalent to that required within the United Kingdom and the European Economic Area.

Such safeguards may include the use of standard contractual clauses approved by the relevant authorities, reliance on adequacy decisions issued by competent regulators, or the implementation of other recognised transfer mechanisms permitted under applicable law. Where required, the Company also carries out assessments to evaluate the level of protection afforded in the destination country and to determine whether additional technical or organisational measures are necessary.

By using the Service, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence and that such jurisdictions may have data protection laws that differ from those applicable in your jurisdiction.

The Company takes reasonable steps to ensure that any recipient of personal data outside the United Kingdom or the European Economic Area is subject to appropriate contractual obligations and implements adequate security measures to protect personal data against unauthorised access, loss, or misuse.

7. DATA RETENTION

The Company retains personal data only for as long as necessary to fulfil the purposes for which it was collected and processed, including for the provision and operation of the Service, compliance with legal and regulatory obligations, the resolution of disputes, and the enforcement of contractual rights.

The retention period applicable to personal data depends on the nature of the data, the purposes of processing, and the legal or regulatory requirements to which the Company is subject. In determining appropriate retention periods, the Company considers factors such as the necessity of the data for ongoing service provision, the sensitivity of the data, potential risks associated with retention, and applicable limitation periods under relevant laws.

Personal data associated with user accounts will generally be retained for the duration of the account and for a reasonable period thereafter, where necessary for administrative, legal, or security purposes. Where you request deletion of your personal data, the Company will take reasonable steps to erase such data without undue delay, unless retention is required or permitted under applicable law.

Certain data may be retained for longer periods required to comply with legal obligations, including obligations relating to financial reporting, taxation, fraud prevention, or cooperation with regulatory authorities. In such cases, the Company will ensure that the data is retained only to the extent necessary and is subject to appropriate safeguards.

Where personal data is no longer required for the purposes for which it was collected, the Company will ensure that it is securely deleted, anonymized, or otherwise rendered inaccessible in a manner consistent with applicable data protection laws.

8. DATA SECURITY

The Company implements and maintains appropriate technical and organizational measures to ensure a level of security appropriate to the risk associated with the processing of personal data. Such measures are designed to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage, and to preserve the confidentiality, integrity, and availability of personal data.

In determining the appropriate level of security, the Company considers the nature, scope, context, and purposes of processing, as well as the likelihood and severity of risks to individuals’ rights and freedoms. Security measures may include, where appropriate, access controls, authentication mechanisms, encryption, network security protections, monitoring systems, and internal policies governing data handling and incident response.

Access to personal data is restricted to authorized personnel and service providers who require such access for the performance of their duties and who are subject to appropriate confidentiality obligations. The Company takes reasonable steps to ensure that all individuals with access to personal data are trained in data protection and security requirements.

While the Company takes reasonable steps to protect personal data, you acknowledge that no system or method of transmission over the internet can be guaranteed to be completely secure. The Company does not warrant or guarantee absolute security and shall not be liable for any unauthorized access, loss, or disclosure of personal data except to the extent required under applicable law.

In the event of a personal data breach, the Company will take appropriate steps in accordance with applicable data protection laws, including investigating the incident, mitigating its effects, and, where required, notifying competent authorities and affected individuals within the timeframes prescribed by law.

9. YOUR RIGHTS

Subject to applicable data protection laws, including the UK General Data Protection Regulation and, where applicable, the EU General Data Protection Regulation, you may have certain rights in relation to your personal data processed by the Company. These rights may include the right to obtain confirmation as to whether personal data concerning you is being processed and, where that is the case, to request access to such data and to receive information about how it is processed.

You may also have the right to request the rectification of inaccurate or incomplete personal data, as well as the right to request the erasure of your personal data where there is no lawful basis for its continued processing. In certain circumstances, you may request the restriction of processing, for example where the accuracy of the data is contested or where the processing is unlawful but you oppose erasure.

Where processing is based on legitimate interests, you may have the right to object to such processing on grounds relating to your particular situation. You may also have the right to object to the processing of your personal data for direct marketing purposes at any time.

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.

You may also have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that such data be transmitted to another controller, where technically feasible.

The exercise of these rights may be subject to certain limitations and conditions under applicable law. The Company may request reasonable information to verify your identity before responding to any request and will respond within the timeframes required by applicable law.

If you believe that your personal data has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with a competent supervisory authority in your jurisdiction.

10. COOKIES

The Service uses cookies and similar technologies to ensure its proper functioning, to enhance user experience, and to analyse usage and performance. Cookies are small text files that are stored on your device when you access or use the Service and may be used to recognise your device, maintain session information, and support essential features.

Certain cookies are strictly necessary for the operation of the Service, including those required for authentication, security, and the delivery of core functionality. Without such cookies, the Service may not function correctly. The Company may also use cookies or similar technologies to understand how users interact with the Service, to monitor performance, and to improve functionality and reliability over time.

Where required by applicable law, the Company will obtain your consent before placing or accessing cookies that are not strictly necessary. You may manage or disable cookies through your browser settings at any time, although doing so may affect the availability or functionality of certain features of the Service.

The Company may use third-party analytics or service providers that set their own cookies or similar technologies. The Company does not control such third-party technologies, and their use is subject to the respective privacy policies of those providers.

Further information about the use of cookies and similar technologies may be made available through the Service interface or through additional notices provided at the point of data collection.

11. CHANGES TO THIS POLICY

The Company reserves the right, at its sole discretion, to amend, update, or replace this Privacy Policy from time to time where such changes are reasonably necessary to reflect, without limitation, changes in applicable laws or regulations, regulatory guidance, technological developments, modifications to the Service, or changes in the Company’s data processing practices.

Any updated version of this Privacy Policy will be made available through the Service, the Company’s website, or by other reasonable means of communication. Unless expressly stated otherwise, such changes shall become effective from the date of publication and shall apply to all processing of personal data carried out from that date onwards.

Where a change materially affects your rights or the manner in which your personal data is processed, the Company will take reasonable steps, where required by applicable law, to notify you in advance. The method and timing of such notice may vary depending on the nature and impact of the change.

Your continued use of the Service following the effective date of any updated Privacy Policy constitutes your acknowledgement that you have read and understood the revised Policy. Where required by applicable law, you may be asked to provide renewed consent to certain types of processing.

Nothing in this Section shall operate to limit or exclude any rights you may have under applicable data protection laws.

12. CONTACT

If you have any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data, you may contact the Company using the details set out below. The Company will use reasonable efforts to respond to legitimate enquiries without undue delay and within the timeframes required under applicable data protection laws.

You may also contact the Company to exercise your rights in relation to your personal data, including requests for access, rectification, erasure, restriction of processing, objection, or data portability. The Company may request additional information to verify your identity before processing such requests in order to ensure the security of personal data.

Where required under applicable law, the Company will cooperate with competent supervisory authorities and will facilitate the handling of complaints relating to the processing of personal data.

Company Name: Infocentrica Limited
Company Number: 17023046
Registered Address: Office 632, 60 Tottenham Court Road, London, England, W1T 2EW
Email: info@scrapeintel.com

If you are located in the United Kingdom or the European Economic Area and believe that your personal data has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.